FREQUENTLY ASKED QUESTIONS

Our WoodSpring Suites® extended stay hotel locations are meant for guests needing a room for several nights, a week, or a month. Our guests can always expect a great deal on a comfortable, clean, well-designed room and welcoming, friendly staff support but some of the expectations of a traditional hotel guest may not be aligned with our model. Our hotels - like all extended stay hotels - are "different" from standard, "nightly" hotels with higher rates that include various amenities for leisure guests.

WoodSpring Suites are built-in building and room design, pricing, and operating model - to save costs for our guests providing them only what they need at a low rate and offering a curated collection of add-ons that some guests may want at a fair price. The following list of frequently asked questions helps clarify what our business model means for guests.

If you still have questions after reviewing the below, visit our CONTACT US page for a variety of options for additional resources.

What is an "extended stay hotel"?

When are your front desks and offices open?

While about 40 of our locations do have 24/7 front desks - ALL WoodSpring Suites offer around-the-clock guest support from on-site staff. You can find the office hours of any location by tapping the "Office Hours" language at the top of each hotel's page on this site or in confirmation emails. Need help after hours - including check-in? Dial x500 from a lobby or room phone. A staff member will assist you shortly.

What are your check-in and check-out policies?

Hotel check-in starts at 3PM (front desk time) on your scheduled arrival date. Check-out ends at 11AM (front desk time) on your scheduled departure date. While we encourage guests to arrive prior to the front desk closing (where applicable), after-hours check-in is available. Consider notifying the front desk of your approximate arrival time or just call x500 when you arrive.

Need early check-in or late check-out? Our hotels may be able to accommodate that request but you MUST make arrangements in advance. Fees of $50 (or more) may apply. Guests wishing to extend a stay must formally book/reserve/extend as soon as possible. Room availability is not guaranteed and should not be presumed or verbally confirmed.

While we encourage guests to arrive at or contact (with approximate arrival time) the front desk prior to closing (find hours on hotel pages or your confirmation emails), after-hours check-in is available. Just call x500 from the lobby phone or the front desk number (choose the option for on-site staff from the menu) from your cell phone. An on-site staff member will assist you as soon as possible - but it can take up to 45 minutes to complete the process.

To check-in (or renew a stay) at least one registered adult guest must be present with photo ID and full payment for stated/anticipated stay. You may be required to register your car, all guests in your party (providing photo ID(s) for adult guest(s), and declare all animals. Third-party credit card authorization forms are available but must be submitted to and approved by the hotel's general manager prior to check-in. Please contact the hotel front desk for their specific requirements.

To check out, you can simply leave the hotel before 11AM (local time) on your stated check-out date (unless you have concerns, need some support, or want to have a room assessment done, etc). Receipts for stays, discussion of fees for room damage, etc. should be coordinated before departure, if possible. All guests who fail to be completely out of their room (including all belongings, etc.) can be charged up to $50 for late check-out if not previously coordinated with the hotel staff.

What forms of payment do you accept?

Major credit/debit cards in the name of a registered guest are accepted at all WoodSpring Suites locations. Third-party credit card authorization forms are available but must be submitted to and approved by the hotel's general manager prior to check-in. Please contact the hotel front desk for their specific requirements. While nearly all locations accept cash, an additional deposit or valid credit card number may be required at check-in. Some locations accept business checks with prior approval/authorization. Personal checks are never allowed. Consult your confirmation email or contact the front desk of the hotel at which you intend to stay for specifics.

Can I make a hotel reservation without a credit card?

Are WoodSpring Suites pet friendly?

Assistance / service animals are welcome at no additional charge at all of our locations (guests must notify the front desk at time of check-in for staff awareness) and we offer pet-friendly hotel locations. Note that pet policies (including pricing, animal and breed restrictions, weight and animal count limits, etc.) vary by location and are set and enforced by the management for each hotel. Specific policies can be found on each hotel's page on this site, in reservation confirmation emails, or by contacting the front desk or our guest support center. Contact a hotel's General Manager for questions about their policy and read more about our pet-friendly locations.

Do WoodSpring Suites hotels have laundry facilities?

How often do you clean my room?

We deep clean our rooms, including sanitizing the bedspreads and shower curtains, between every guest stay and every two weeks for extended stay guests. This schedule allows us to keep room pricing so affordable. You will be notified, at check-in, of the day/approximate time of your scheduled cleanings. Want more frequent cleaning or need specific cleaning support? Contact the front desk staff. They can help schedule those services and discuss pricing for the service.

Do all rooms come with an in-room kitchen?

Every one of our suites has an in-room kitchen complete with appliances (a full-sized refrigerator / freezer, microwave oven, two-burner cooktop) a large prep sink, counter space, and cupboards. A small percentage of our hotel suites also include dishwashers and cooking and dining items. None of our rooms include coffee makers and, unless there is a dishwasher in the room, they do not include cooking or dining items. Our hotels encourage you to bring your own kitchen items and they also sell additional kitchen items (coffee makers, "Simply Cooking" and "Simply Dining" packs, etc.) at the front desk (available at check-in and during office hours). Most WoodSpring Suites are conveniently located near stores where additional items can be purchased. Hotel staff can provide you with this information.

Read more about our in-room kitchens.

Is wi-fi available?

Yes. All of our hotels offer high-speed, wireless internet. Wi-fi access is free for all WoodSpring Suites guests. Some of our hotels offer one-or-more additional tiers of internet with higher speeds, etc. for a cost. All hotels are responsible for their own wi-fi service including vendors and tier options. Guests with questions about bandwidth are encouraged to contact the hotel front desk or, if a guest, the wi-fi vendor/ISP.

What is "linen exchange"?

Bed linens and towels are changed during each room's deep cleaning (see cleaning question above for details). Any guest wanting fresh sheets and towels more frequently can use our 24/7 guest laundry room to wash their room linen or can pay a little extra for "Linen Exchange" allowing them to drop towels and sheets at the front desk (during office hours) and receiving fresh linen and towels in return.

Do you sell food, beverages, or toiletries at your hotels?

What if I need to cancel or modify my reservation?

Cancellation and modification policies vary by hotel and dates of stay. Be sure to review the relevant policy as part of our terms and conditions prior to finalizing your reservation. Find a cancelation/modification overview and a link to full "Terms and Conditions" from the "Your Itinerary" screen as you start a booking online or find full language in your confirmation/modification emails provided by the hotel. Questions about the policy for your stay? Contact the hotel's General Manager or read more on our policy page.

NOTE - Reservations made through external portals (Expedia, Booking.com, etc.) are subject to additional terms and conditions that must be honored. Our site, guest support and booking agents, nor hotel staff can assist with changes to those reservations.

How do I extend my hotel stay?

You may, subject to availability, extend your stay by formally reserving/booking additional nights at the hotel. You must do this as soon as you know you need more nights to prevent losing your room and/or losing room availability at the hotel. A new guest with a confirmed reservation may displace you from your room without exception. Guests who do not formally extend their stay must leave their room by 11AM (local time) on stated check-out date or incur a charge of $50.

Are your hotels part of Choice Hotels®?

Yes. On February 1, 2018 the WoodSpring Suites (formerly WoodSpring Hotels) were acquired by Choice Hotels International. You can find more about the acquisition HERE, Learn about franchising opportunities HERE, and find job information on Choice's Careers portal.

NOTE - All of our hotels are franchised and independently operated under the brand policies we provide. Integration of our hotels is underway and announcements including when our hotels will be available on ChoiceHotels.com and the Choice Hotels app will be shared when appropriate.